“I had the opportunity to work with Kim on a very large project for my company. My task was to develop an 8-hour soft skills training program that would be delivered to 17,000 front line customer service agents. The ultimate goal was to improve our customer satisfaction ratings. We had a short development timeline and I had little experience managing this type of project. Kim was brought in as a consultant to help me develop the curriculum and associated instructor guide. She immersed herself in an industry that was somewhat foreign to her. Still, she figured it out quickly and delivered an amazing product. With only a couple of meetings and a few phone calls, Kim converted my pile of notes and ideas into a well-organized curriculum. Kim has an amazing talent for asking clarifying questions to bring vague ideas to the true desired intent of the message. The curriculum and instructor guide were well received by a team of 36 mostly, inexperienced instructors. These instructors then delivered this training with an 87% positive rating on content and 97% positive rating on instructor preparedness.”

– Jeff Leifer, 
Manager, Training Design – Above The Wing, 

United

“Kim is a brilliant partner and collaborator who brings enthusiasm and intellect to all her work. Her greatest strength may be her empathy and ability to understand the needs of the target audience.”

– Jeff Boarini, Director Operations Group/Creative Services, McDonald’s Corporation